I mentioned that I joined the gym a few days back. I finally got in there on Friday and I was unimpressed. The girl at the counter greeted me with a "What's up?" in a gum-chewing, what-the-hell-do-you-want? kind of way. She proceeded to give the the "tour" which involved her pointing to where the daycare, ladies lockers and sit up machines were (do I hear a hint, hint?) The personal trainers were not in to give me my initial eval, so I was on my own. That aside, when I got to the daycare, the told me that not only was the limit 90 minutes, but that I couldn't split that time up (I'd planned to walk in the morning on the treadmill and play raquetball at night with dh). The salesperson, Carlos at Provo Town Mall, told me that I would be able to do that. Well, I'm peeved...I'm not getting what I paid for. So I called to cancel my membership. They told me I'd had three days from the date of contract to cancel, but now I'm obligated to the payments for three years. I told her that Carlos had misrepresented the daycare features. She said she wasn't there for that conversation to know what he said. (?!?!?!?!?) I told her I was telling her what he said. She said her manager was telling her contract states that the terms of the daycare may be changed by management at any time. I told her this wasn't a change, this was what it was before I even signed. I told her I would dispute it with my credit card company, she said they'd send me to collections. I asked to speak with her manager, she said she wasn't there. I asked how SHE'd spoken to the manager if she wasn't there; she said she was at lunch. I left a voicemail. An hour later, I called back. The girl who answered the phone said, "I don't see her (the manager) around, she's probably in a meeting or something." (Uh-huh) When I asked to speak to another supervisor, she said there were only two, Tanya, the one I left a voicemail for, and Tanya's boss. Both were "probably" in a meeting; "they've been in and out of meetings all week." Am I STUPID? The "they're at lunch", "they're in a meeting" line means, you're an irate customer, they're too scared to talk to you, so they're going to put you off until you stop calling.
Here's the deal: If they do not get me out of this contract, I will do the following: I will NOT go away. I will NOT pay for an unused gym membership. Instead, I will go there EVERY BLOODY DAY and be the most gigantic, painful thorn in their side. I will complain constantly and be very vocal about my dissatisfaction, particularly when there are new, potential members in earshot. I will demand repairs, cleaning, more classes, less soap operas on the T.V.'s, whatever I can think of.
Why any company would FORCE an unhappy customer to continue to do business with them, particularly since they aren't "out" anything, is beyond me. I paid them $50 for my first month, and I've gone once. Where is the loss in terminating my contract? I will continue to pursue this, and let you guys know how it goes.
Also, I told Amanda I didn't want to walk on Friday because I wanted to go to the gym. I walked for 45 minutes on the tread mill and got 1.43 miles out of it. Had I walked with Amanda, I would have gotten about 3+ miles in. Buyer's remorse, my friends, buyer's remorse.
Here's the deal: I am practically guaranteed Type II Diabetes if I don't get my rear in gear. Like "Congratulations, you may have already won...!" Well, I don't want it. Because I REALLY don't think I can eat that way, and I abhor pricking my finger every other hour. It makes me ill just thinking about it. So I've gotta figure this out. I'll start posting more recipes at my website as I find and/or develop them. (www.brainaim.com) In the meantime, I made a gorgeous bread loaf yesterday, and now I'm thinking..."How can I make this with FAR less sugar (1/4c. in the recipe).
